The debut of the year and the second best sales result in Poland - these were the awards received by Intratel at the third edition of the ManageEngine Partner Summit, held on February 26 in Warsaw.

MWT Solutions, the distributor of ManageEngine solutions, annually rewards partners that excel in the quality of their support services. On behalf of Intratel, the award was accepted by Maciej Harasimczuk, Technical Department Manager, who is directly responsible for the efficient work of the Helpdesk.

Proper planning of work, assignment of tasks, management of submissions - these are key issues for effective technical support. Therefore, automation becomes a critical factor when choosing a help desk management tool.

ServiceDesk Plus, the software used by Intratel's helpdesk engineers, provides a high level of automation, ensuring that requests reach the right people immediately, technicians are notified, and escalation is initiated when SLA conditions are exceeded.

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