The debut of the year and the second best sales result in Poland - these are the prizes awarded to Intratec during the third edition of ManageEngine Partner Summit, which took place on 26 February 2020 in Warsaw.
ManageEngine distributor, MWT Solutions, annually awards partners who stand out for the quality of customer support services. On behalf of Intratel, the award was accepted by Maciej Harasimczuk, Head of Technical Department, who is directly responsible for the efficient work of our helpdesk team.
Proper planning of work, assignment of tasks, managing submissions - these are key issues for effective technical support. Thus, automation becomes a decisive factor when choosing a helpdesk management tool.
ServiceDesk Plus, a software used by Intratel helpdesk engineers, provides a high level of automation, ensuring that requests reach the right people immediately, technicians are notified and escalation is initiated if SLA conditions are exceeded.